Find straightforward answers on payments, accounts, the app, and security. If your question isn't covered, get in touch with support.
Find out everything about deposit limits, the withdrawal process, fees, bKash and Nagad setup, and transaction processing times.
Find out what to do when you have login issues, need to reset your password, set up 2FA, or your account gets locked.
Everything you need to know about downloading and updating the okbig app, what to do if it crashes, and tips for the best mobile experience.
Learn about viewing betting history, finding live scores, using bonuses, and the rules for various games.
Learn how to claim and use your welcome bonus, free spins, cashback, and VIP offers.
If you can't find your answer in the FAQ, our support team is available via Live Chat or email — anytime, with no delays.
Enabling two-factor authentication (2FA) on okbig is straightforward and significantly improves your account security. Once 2FA is active, your password alone won't be enough to log in — you'll also need to enter the OTP sent to your mobile.
With 2FA enabled, no one can access your account even if they know your password. Never share your OTP code with anyone — okbig support will never ask for it.
For security reasons, entering the wrong password several times in a row will temporarily lock your okbig account. This is an automatic protection measure — there's no need to panic.
For a temporary lock: Usually, waiting 30 minutes will let the lock lift automatically. Once it does, try logging in again with the correct password.
If You've Forgotten Your Password: Click the "Forgot Password?" link on the login page. Enter the mobile number or email used during registration, verify the OTP, and set a new password.
If the Lock Doesn't Lift or Was Triggered for Another Reason: Email us at support@okbig.best — include your name, registered number, and a description of the issue. Most cases are resolved within 24 hours.
Tip: Write your password down somewhere safe or use a password manager to avoid running into this issue in the future.
Okbig generally charges no processing fee for withdrawals — meaning the full amount you request will be transferred to your mobile banking account. If bKash or Nagad apply their own charges, those are governed by their own policies and have nothing to do with okbig.
Minimum Withdrawal: The minimum withdrawal amount is usually ৳500. Amounts below this cannot be withdrawn in a single transaction.
Maximum Withdrawal: The daily withdrawal limit is up to ৳50,000. This limit may be higher depending on your VIP level.
Processing Time: bKash and Nagad withdrawals typically arrive within 15 minutes to 24 hours. If your KYC verification is not yet complete, your first withdrawal may take a little longer.
Condition: Withdrawing bonus funds requires meeting the specified wagering conditions. Your main balance can be withdrawn at any time.
The minimum deposit amount on okbig is just ৳100. You can deposit from as little as 100 BDT via bKash, Nagad, Rocket, or any other supported method.
There are no special extra requirements for your first deposit — 100 BDT is all you need. That said, depositing a bit more will help you get the most out of the welcome bonus. You can find full bonus details on the Offers page.
Maximum Deposit: You can deposit up to ৳1,00,000 in a single transaction. Daily limits also apply — you can set your own limits in the Responsible Gaming settings under your profile.
How Long Deposits Take: bKash and Nagad payments typically reach your account within 30 seconds to 2 minutes. If there's a delay, wait 5–10 minutes — if it still hasn't arrived, contact support.
On okbig, your full betting history and financial transaction records are easy to access — just a few clicks after logging in.
To View Your Betting History: Log in and select "Betting History" or "My Bets" from the profile menu at the top. You'll see full details for each bet, including date, match, bet type, amount, and result.
To view your transaction history: Go to Profile > "Transaction History" or the "Transactions" menu. This section shows a full record of all deposits, withdrawals, bonus credits, and debits.
Filter Options: You can filter by date range, game type, and status to find specific records.
How Far Back Records Go: Records from the last 6 months are typically available to view directly. For older records, email our support team.
Okbig's Sports Betting section offers live real-time scores. Log in and go to the "Sports" section — ongoing matches will display a "Live" badge.
Live Score: Real-time scores, match time, and key events (goals, wickets, cards, etc.) are updated live alongside each ongoing match. Click on a match to view detailed statistics.
Visual Tracker: For some major matches, an animated map is available showing the real-time position of the ball and players on the field.
Live Streaming: Live video streaming is available for selected events. You'll need to be logged in to watch, and an active bet or recent deposit on that match may be required. Not all matches are streamed — look for the live icon to see which ones are available.
If the okbig app crashes suddenly or won't open, a few simple steps will usually fix it.
Try These First:
Regarding Updates: The okbig app is updated regularly. Older versions can stop working, so always make sure you're on the latest version. You'll find the download link for the latest version on the /app page.
If the problem persists, contact support — sharing your phone model and operating system version will help us resolve it faster.
Questions are a natural part of using any online platform. Whether you're having trouble sending money, the app won't open, you've forgotten your password, or your bet history doesn't add up — these things happen. The okbig FAQ page is designed so you can resolve most issues on your own, without needing to contact support.
The questions compiled here are based on what our users ask most. The answers are written in plain English and kept as specific and practical as possible — not just theory, but clear step-by-step guidance on what to actually do.
Not every question can be covered in a FAQ. Some issues are personal in nature — such as a specific transaction problem, KYC verification complications, or a unique account situation. In these cases, please contact support directly.
The fastest way to reach okbig support is via Live Chat — just click the chat icon at the bottom right of the site. Write in English, and you'll typically get a response within 2–3 minutes. For detailed queries or documents, email us at support@okbig.best.
Beyond the FAQ, okbig's Help Center includes detailed guides for various games, payment method comparisons, bonus terms explained, and video tutorials. These resources are especially useful for new users getting familiar with the platform.
New guides are added to the Help Center regularly — especially when new payment methods are introduced or system changes are made. It's worth checking back from time to time.
Some fraudsters use the okbig name to deceive people — through fake websites, phishing emails, or phone calls asking for your password or OTP. Remember: the real okbig will never ask for your password, OTP, or banking details via email or phone.
If you notice anything suspicious or believe you've been a victim of fraud, contact us immediately at support@okbig.best. We investigate quickly and take steps to protect other users.
If you have any concerns about your gaming habits — or those of a family member — feel free to reach out to our support team. We can help you set up self-exclusion, deposit limits, or a cooling-off period. This service is completely free and fully confidential.
Please Note: The okbig FAQ page is updated regularly. If you can't find an answer to your question or feel the information is outdated, reach out to support directly — we're always ready to help.
The fastest way to get help. You'll typically get a response within 2–3 minutes.
For detailed queries or documents, send us an email. You'll receive a reply within 24 hours.